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Insurance Policy
OUR REFUND POLICIES
At Expert Cargo Express, we are committed to providing transparent and reliable shipping services to our customers. We understand that situations may arise where an extra demanded fee needs to be refunded. This refund policy outlines the guidelines and procedures for obtaining a refund for any additional fee charged by our shipping company. Please read this policy carefully to understand your rights and obligations.
Please note that this refund policy applies only to extra demanded fees charged by Expert Cargo Express and does not cover any other products or services. For any additional questions or concerns regarding our refund policy, please contact our customer support team. By using the services of Expert Cargo Express, you acknowledge that you have read, understood, and agreed to abide by the terms and conditions of this refund policy.
UPDATED , 2024
Expert Cargo Express MANAGEMENT
CUSTOMERS REFUND POLICIES
ELIGIBILITY FOR REFUND
1. Refunds are applicable only for extra demanded fees charged directly by Expert Cargo Express.
2. The refund request must be made within 30 minutes from the time of delivery.
NON-REFUNDABLE CASES
1. Fees charged for services rendered, such as expedited processing or special handling, are non-refundable.
2. Refunds will not be provided if the extra demanded fee was authorized and agreed upon by the customer.
REFUND PROCEDURE
1. To initiate a refund request, the customer must contact our customer support team through our designated channels, such as phone or email.
2. The customer support representative will guide the customer through the refund process, including providing necessary documentation and information.
REFUND APPROVAL
1. Refunds will be subject to approval based on the fulfillment of eligibility criteria outlined in Section 1.
2. The decision to approve or deny a refund request will be at the sole discretion of Priority Package Delivery.
REFUND PROCESSING
1. Approved refunds will be processed within 30 minutes after the refund request has been verified and approved.
2. Refunds will be issued using the original payment method used for the extra demanded fee.
DEDUCTIONS AND CHARGES
1. Any applicable transaction fees or charges imposed by financial institutions or payment processors will be deducted from the refund amount.
2. In case of refunds for credit card payments, the refunded amount may take additional time to reflect on the customer's credit card statement, as per the policies of the respective financial institution.
COMMUNICATION
1. Priority Package Delivery will notify the customer of the refund decision via email or any other preferred mode of communication provided by the customer.
2. In case of refund denial, the customer will be provided with a detailed explanation of the reasons for the decision.
MODIFICATION AND TERMINATION
1. Priority Package Delivery reserves the right to modify or terminate this refund policy at any time without prior notice.
2. Any modifications to the refund policy will be effective immediately upon posting the revised policy on our website.
Expert Cargo Express Commitment
What we do TO OUR CUSTOMERS
Expert Cargo Express is committed to provide the highest level of quality service to our Customers. We aim to be amongst the industry’s top service providers by ensuring:
1. Unsurpassed customer service of the highest standard
2. Reasonable and competitive pricing, which is constantly monitored and updated.
3. Personalized service, tailored to our customers specific requirements and needs.
Expert Cargo Express Mission & Vision
Mission Statement:
Expert Cargo Express are committed to delivering unequalled transportation solutions for their customers.
Expert Cargo Express will be the example that both customers and competitors use to establish the expected standards of both service and support.
Our Vision:
Expert Cargo Express will be an industry and community leader with long term relationships built on our exceptional services.
This will be established in an environment of respect, honesty and responsibility.
We will constantly and aggressively pursue our market opportunities.
We will relentlessly support, train and mentor our team, our partners and our vendors.
